Comparatively, there are very few related researches emphasized the performance assessment for non-profit organizations (NPOs). In the literature, most of the researches investigated the performance evaluation for the private enterprise.
New Public Management, Management Tools, Performance Measurement, Theatres, Municipal Theatre of Ferrara In this way, we will try to verify and discuss opportunities and critical points for the introduction of a performance measurement system in theatres. The theoretical approach is however supported by the analysis of a case study, the Municipal Theatre of Ferrara (Italy). Our research starts with the analysis of the main literature references in the fields of performance measurement systems and theatres management. With this work, we will consider the real possibilities of application of a good performance measurement system in cultural organisations, with a particular focus on theatres. Their goal is to give to the management a set of indicators of quantitative and qualitative nature that could lead the strategic choices in the long-term. This paper aims at considering more specifically one kind of management tools: performance measurement systems. For cultural organisations in the public sector, this process has been widely linked to New Public Management, but the introduction of these tools has been an interesting process in private cultural organisations too. In the last years, many cultural organisations have introduced and tested new management tools to achieve their institutional goals of efficiency, effectiveness and social cohesion. The theoretical approach is supported by the reference to a specific case study analysed in this paper, the Municipal Theatre of Ferrara (Italy), and to other case studies provided by the literature in arts and cultural management. Our research starts with an analysis of the theoretical framework of PM systems and theatre management. More precisely, the aim of this work is to verify and discuss opportunities and critical points implied by the introduction of a PM system in theatres. We will analyze the possibilities of application of a good PM system in cultural organisations, with particular focus on theatres. Their goal is to give to the management quantitative and qualitative information that can guide strategic choices in the long-term. This paper specifically considers one kind of management tool: performance measurement (PM) systems. The “Value for Money Approach” has played a relevant role in influencing these changes for non-profit cultural organisations.
In recent years, cultural organisations have introduced and tested new management tools to achieve their institutional goals.
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